Privacy Policy

Counselling Policies

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Infinity Counselling | Kerry Sullivan | Person-Centred Counsellor | BACP Registered

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Welcome to Infinity Counselling. I believe that clarity and trust are key to building a safe therapeutic relationship. Below are my counselling policies, aligned with the BACP Ethical Framework, to support transparency and your right to be informed.

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🔐 Confidentiality

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What you share in counselling is confidential. I will not disclose your information without your permission, except where:

• You or someone else is at serious risk of harm

• I am legally required to disclose (e.g. court order, terrorism, money laundering)

• In professional supervision (required by BACP), where I speak in general, anonymised terms

If I believe breaking confidentiality is necessary, I will always try to speak with you first.

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⏰ Sessions

• Duration: 50 minutes

• Frequency: Usually weekly

• Format: In-person or secure online video

• Start/End Time: Sessions start and end promptly. Arriving late may shorten your session.

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💷 Fees & Payment

• Fee: £50 per session

• Concessions: A limited number of reduced-fee spaces may be available

• Payment: Due on the day by [bank transfer / cash / other method]

• Missed Appointments: Cancellations with less than 24 hours’ notice may be charged in full

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🔄 Cancellations & Breaks

Please give at least 24 hours' notice to cancel or reschedule. I will do the same if I need to cancel or take time off. We can discuss holidays and planned breaks in advance.

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🔐 Privacy & GDPR

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• I am registered with the ICO and comply with UK GDPR regulations

• Any personal data is stored securely and used only for counselling purposes

• I keep minimal, anonymised notes which are stored for 7 years, in line with BACP and insurance guidelines

• You have the right to access, correct, or request deletion of your data at any time.

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📚 Professional Standards

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I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with their Ethical Framework. This includes regular supervision, continued professional development, and a commitment to your autonomy, safety, and well-being.

If you are ever unhappy with any part of the service, I encourage open conversation. You also have the right to make a formal complaint to the BACP if needed.

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👣 Ending Counselling

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You are free to end counselling at any time. Where possible, I recommend we plan a closing session to reflect on the work and support a meaningful ending. Counselling can be short or long-term depending on your needs.

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📧 Contact Outside Sessions

You can contact me by email at kerry@infinitycounselling.org for practical matters only (e.g. rescheduling). I do not offer therapeutic support via email or text between sessions.

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🤍 Final Note

These policies are here to protect you, clarify expectations, and ensure a supportive, respectful therapeutic relationship. If you have any questions about what’s written here, please don’t hesitate to ask.